a) A user shall not be entitled to cancel any order after it has been confirmed by the merchant. Any cancellation made after the confirmation shall be subject to a cancellation fee up to the amount of order placed. Such cancellation fee shall be updated in the App in the outstanding section and the user before placing the next order shall clear such outstanding.
b) A user shall before the confirmation of the order can contact the customer executive of Xwestek to cancel their order. If the user is unable to contact the customer executive at that time then such information shall be made through email.
c) Xwestek holds an exclusive right to cancel the order of the user in an unavoidable condition. Intimation of such cancellation shall be made by the customer executive of Xwestek through the mobile number provided in the Platform. In such a case, no cancellation fee will be charged and the user can place the order again.
d) If the order placed by the user is not available with the merchant, then in such case Xwestek shall inform about the same to the user and the user can either opt for a refund, if the payment is already made or can modify the order. In case the user opts for refund, the amount shall be sent to the source of a transaction within 7-10 working days.
e) If any cancellation is made by the Xwestek after 30 minutes of the confirmation, then in such case the user shall be entitled to a coupon of Rs. 100. Such coupon can be redeemed by the user while placing the next order.
a) A user shall be entitled to the full refund only in the following conditions:
b) No refund shall be generated in any other situation.
c) The policy of refund shall only be applicable to the order in which payment is made through debit card/net banking/paytm. If the payment is made through cash on delivery then such refund amount shall be transferred to the App of the user under the section gift foods. A user while placing the next order can use the food gift.
d) In order to initiate a refund, the user shall produce the photographs of the food and send it to the email address of Xwestek. After 24 hours, the user shall be refunded with the amount.
e) Before initiating the refund, Xwestek shall confirm with the merchant and the delivery boy about the food. If it is found that the food was not damaged at the time of the delivery by the delivery executive or the food was properly cooked by the merchant, then in such case, no refund shall be initiated by the Xwestek.
Last updated on: 22/02/2024